Communications

Staff

The 9-1-1 Communications Division operates 24 hours a day. They respond to non-emergency and emergency calls for service and dispatch emergency response personnel for seven volunteer fire departments, six police departments, and the Grant Parish Sheriff’s Office. In addition to being the primary dispatch personnel for those listed above, the communications division provides secondary dispatching and communications services to the Louisiana State Police, Louisiana Department of Wildlife and Fisheries, U.S. Federal Law Enforcement, the Grant Parish Police Jury and the Grant Parish School Board.

Training and Certifications

Communications Deputies are certified in:

NIMS/ICS 100 & 700 by FEMA Management Institute
CPR & First Aid

They also receive continuing dispatch education throughout the year on various dispatch topics. Communications Specialists are also trained to provide to the hearing impaired in accordance with the Americans with Disabilities Act.

National Crime Information Center Database

The Communications Division also houses a National Crime Information Center (NCIC) database which provides law enforcement with immediate access to criminal history information, fugitives, stolen properties, missing persons, driver’s license, and vehicle registration information. This is a nationwide database that provides a vital link for the Sheriff’s Office with other law enforcement agencies throughout the country.

Enhanced 9-1-1

The Communications Center has Enhanced 911 or "E-911". E-911 is a system that displays the caller’s address and information to the call-taker after automatically routing the call to the most appropriate answering point for that address.

Computer-Aided Dispatch Software

The Communications division utilizes Computer-Aided Dispatch Software or "CAD" software system. This CAD Software includes a mapping program enabling communications personnel to assist in directing emergency response personnel to the location of an emergency. This software also provides patrol deputies with vital information needed when responding to calls for service.

Radio System

The 911 Communications Division utilizes a 700 MHz radio system providing for inter-agency, parish-wide and statewide interoperability. The radio system is a valuable communications link connecting EMS, fire services, and the Grant Parish Sheriff’s Office.